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Customer care

1Orders

1-1. Can I cancel my order?

Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team within 24 hours of placing the order on +91 844765660 or write to us at care@suketdhir.com.

1-2. How do I know what size to order?

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here.

1-3. How can I track my order?

An email will be sent to you with the tracking details once your order is dispatched. All you need to do is visit our courier partner’s website and track the journey of your order.

2Payment

2-1. What are the Accepted Payment Methods for International Transactions?

We accept the following modes of payment for international transactions:  • Credit cards - Mastercard, Visa, Amex and American Express

2-2. What are the Accepted Payment Methods for Domestic Transactions?

We accept the following modes of payment for domestic transactions:  • Credit cards - Mastercard, Visa and American Express

2-3. What If My Card Has Been Charged Multiple Times for the Same Order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call us at +91/84476-56660 or write to us at care@suketdhir.com, and we will resolve it for you.

3Registration

3-1. Can I edit my personal information?

Yes. You can edit your personal information in the ‘My Account’ section once you log in.

3-2. Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Domestic Delivery

We offer free shipping for all domestic orders in India.


Orders are usually processed within 7 business days. Depending on any customisations and pre-orders, the order date will be updated at the time of checkout.


Saturdays, Sundays and public holidays are not set as business days for standard deliveries.

International Delivery

SUKETDHIR Pvt. Ltd. can ship your goods to virtually any address in the world. Shipping charges vary according to the country of shipping.

International orders are usually processed within 7 business days

International shipments are not eligible for returns or exchange

We deliver to more than 200 countries. At checkout, when entering your shipping address, you will be able to select your home country from the drop down list.

Incase of unavailability to pick up your package at the time of delivery, the return charges have to be borne by the customer.

Customs and Import Duty information

Duty as mandated by your country of shipment will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, SUKETDHIR will unfortunately not be able to entertain a request for refund. Most countries charge duties on imported items that are levied at the time of port entry and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice from the shipping agent.

Insurance

SUKETDHIR insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment.

Is my purchase eligible for exchange or return?

Your purchase is eligible for return or exchange within 7 days of receiving the package only if it meets the following conditions:


An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email • If the product you receive has a genuine quality/manufacturing defect.


International orders are not eligible for exchange, unless they meet the above mentioned points.

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

What happens if the wrong product was delivered to me?

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

What if I need different size for the item I’ve purchased?

Please refer to the size chart before you make a purchase. In case you are confused about your size, do write to us at care@suketdhir.com or call us on +91/84476-56660. If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:

1. Contact us to schedule a reverse pickup
2. Once the unused product is received at our end, we will issue you a credit note (after deducting the applicable shipping charges)
3. You can then use the credit note to place a new order and choose the correct size

How do I return my purchase?

If you would like to return any of the items purchased please contact us within seven days of delivery with the following information:

- Order number and tracking details
- Delivery address 
- The reason for return. In case of a defective or incorrect product, please send us an image of the item

You may contact us via email at care@suketdhir.com or call us at +91/84476-56660. We will look into the issue and respond to you within 48 working hours.

A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.

Once the item dispatched from your end reaches us, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. seven working days for domestic shipments.


When Will I Receive a Store Credit?

We will be happy to, following a quality check, offer you a store credit, as applicable in your case.


Terms & Conditions

• Credit notes for any returns or exchanges will only be sent to the registered e-mail address or the e-mail address has been used to make the purchase
• Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.
• We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased
• We are unable to entertain requests to replace a product with a different product or style, even if the price is the same
Please read these conditions carefully before using the SUKETDHIR.com website. By using the SUKETDHIR.com website, you signify your agreement to be bound by these conditions.

These "Conditions of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your Account Usage

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You agree and acknowledge that you will use your account on the website to purchase products only for your personal use and not for business purposes. SUKETDHIR.com reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

Privacy Policy


To understand our practices, please review our Privacy Policy, which also governs your visit to SUKETDHIR.com. The personal information / data provided to us by you during the course of usage of SUKETDHIR.com will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

Website Access

Subject to your compliance with these Conditions of Use, we grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This license does not include any resale or commercial use of this website or its contents; any collection and use of any designs, product listings, descriptions, or prices; any derivative use of this website or its contents.

This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SUKETDHIR.com.

Website Access

Other than the content you own, under these Conditions of Use, SUKETDHIR and/or its affiliates own all the intellectual property rights and materials contained in this Website including all rights arising out the designs, styles, cuts of the apparel. All content included on the website, such as designs, designs, styles, apparel, text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of SUKETDHIR and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of SUKETDHIR and is protected by laws of India and international copyright and database right laws.

Intellectual Property Rights

Other than the content you own, under these Conditions of Use, SUKETDHIR and/or its affiliates own all the intellectual property rights and materials contained in this Website including all rights arising out the designs, styles, cuts of the apparel. All content included on the website, such as designs, designs, styles, apparel, text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of SUKETDHIR and is protected by India and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of SUKETDHIR and is protected by laws of India and international copyright and database right laws.

Indemnity and Release

You shall indemnify and hold harmless SUKETDHIR, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release SUKETDHIR and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence arising out of the use of this website and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Conditions pertaining to Sale of Products

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail.

While we have made every effort to display, as accurately as possible, the colours of the products that appear on the website, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as the resolution of computer monitors and screens of electronic devices varies.

Please review our Returns Policy, which applies to products sold by us.

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

Restrictions

You are specifically restricted from all of the following:

selling, sublicensing and/or otherwise commercializing any Website material; using this Website in any way that is or may be damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing. Modification, misuse, translation or creation of derivative work on the basis of website content.

Variation of Conditions of Use

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time as we deem fit, and by using this website you are expected to review this page for the Conditions of Use on a regular basis.

Miscellaneous

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.
SUKETDHIR operates this website, SUKETDHIR.com, which provides the service to you. This page is used to inform website visitors regarding our policies with respect to the collection, use, storage and disclosure of personal information (name, location, e-mail address, debit/credit card information) provided by anyone using our website. If you choose to use our website, then you agree to the collection, storage, use and disclosure of the information provided by you in accordance with this policy. The personal information that we collect are used for providing and improving the service. We will not use or share your information with anyone except as described in this Privacy Policy.

Log Data

We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collection information and to improve our website. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.

Service Providers

We may employ third-party companies and individuals due to the following reasons:
  • To facilitate our services;
  • To provide the services on our behalf;
  • To perform website-related services; or
  • To assist us in analyzing how our website is used.
We want to inform our users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it and as provided under applicable law. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. These changes are effective immediately, after they are posted on this page.

Grievances

If you have any concern about privacy or grievances at SUKETDHIR.com, please contact us with a thorough description and we will try to resolve the issue for you at - F-574/B, 2ND FLOOR, ANUVRAT MARG, NEAR CNG PUMP, LADO SARAI, MEHRAULI, South Delhi, Delhi, 110030

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